Privacy Policy

Thistle Surveying is an independent practice of RICS Chartered Surveyors providing surveying and property management services across Birmingham and the West Midlands.

For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, Thistle Surveying is responsible for the personal information collected through this website.

We may collect information you provide when you:

• Complete a contact or enquiry form
• Request a quotation or our services
• Contact us by phone or email
• Provide information relating to a property or surveying instruction
• Communicate with us about our services

This may include your name, email address, telephone number, property address and other information you choose to provide.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and pages visited.

We use your information to:

• Respond to enquiries and requests
• Provide quotations and our surveying or property management services
• Arrange appointments and property inspections
• Communicate with you about your enquiry or instruction
• Maintain appropriate business records
• Comply with legal and professional obligations
• Improve our website and services
• Protect our legitimate business interests

We will only use your information where we have a lawful basis to do so under applicable data protection legislation.

We do not sell or rent your personal information.

Where necessary, we may share information with trusted professional advisers, service providers, contractors or other parties involved in providing our services. We may also disclose information where required by law or by a relevant regulatory authority.

We take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate security and confidentiality.

Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.

Some cookies may be essential, while others may be used for analytics or website performance. Where required, we will obtain your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining business records, complying with legal obligations and dealing with disputes or claims.

When information is no longer required, we will securely delete or anonymise it where appropriate.

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable legislation. Any changes will be published on this page with the updated date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with how we handle your personal information, you may also contact the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.